Terms and Conditions

Our promises to you

Quality promise:

The vetiver plants from Agriflora Tropicals are propagated in a soil-free mix composed primarily of peat moss and some mineral aggregates to maintain an adequate level of humidity during their hardening period and during travel to your destination.  The mix also contains commercial slow-release fertilizers and rooting accelerators to ensure their initial development. No natural soil or sand (disallowed for interstate shipments) is included in the mix.

We guarantee our plants to be free from pests and disease at the time of arrival and will be delivered in a condition that meets the requirements for a phytosanitary inspection if that were to happen to your shipment.

Buyers are responsible for researching the regulations pertaining to the introduction of live plants at their destination and meet any local requirements.

Satisfaction promise:

We stand behind the quality of our plants and our service. If something went wrong and we failed to meet your expectations, please contact us and give us an opportunity to make it right.

We also provide a 30-day warranty period from the date that you receive your plants (as documented in the order tracking record). If you are not satisfied with your purchase before the end of that period, you may return the plants in any condition at your expense. and will receive a full refund of the price paid by you for the order. If the return does not include the full amount of the ordered plants, the refund will be pro-rated accordingly.